Product Ecodesign & Sustainability Information
1. Memory Card Compatibility
This device supports removable memory card, microSD up to 1 TB.
(i) cobalt in battery (>10g);
(ii) tantalum in capacitors (<0.01g);
(iii) neodymium in speakers, vibration motors and magnets (<0.05g)
(iv) gold in all components (<0.02g).
3. Recyclability Rate of C6-ROW: 92.23%
4. Recycled Content
| Component/ Material Composition | Weight (g) | Percent Weight (%) | Reuse/ Recycling Rate (%) | Energy Recovery (%) | Recovery Rate (%) |
|---|---|---|---|---|---|
| Plastic Parts | 33.19 | 24.35 | 21.43 | 0.00 | 21.43 |
| Metal Parts | 33.97 | 24.92 | 24.42 | 0.00 | 24.42 |
| LCD | 53.51 | 39.25 | 36.11 | 0.00 | 36.11 |
| Battery | 55.01 | / | / | / | / |
| PCB | 9.92 | 7.28 | 6.55 | 0.00 | 6.55 |
| Mixed | 5.63 | 4.13 | 3.72 | 0.00 | 3.72 |
| Total | 191.23 | 99.93 | 92.23 | 0.00 | 92.23 |
5. Spare Parts Availability
All RHINO EU devices are supported with spare parts for at least 7 years after the product is no longer placed on the market.
6. Fast Spare Parts Delivery
We guarantee spare parts delivery within 5 working days, minimizing downtime and extending device lifecycle.
7. Software & Security Updates
RHINO provides ongoing security patches, bug fixes, and functionality updates for a minimum of 5 years after end of sale, ensuring our devices remain secure and useful in the field.
8. Serialised Parts Replacement Procedure
Only the battery is serialised part. The professional repairer and end user should provide the battery replacement notification and authorisation to support@rhinomobility.com. Once getting the authorisation, we will provide the related firmware, tools and SOP on how to pair the new battery to the device in 3 working days. This support will be available for 7 years after the date of end of placement on the market.
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RHINO Knowledge Base
General
- Why does my RHINO power off during the set up Wizard?
- Factory Reset
- Locate the IMEI & serial of your RHINO device
- How to check for updates
- Why does it take a long time for the M10p to power on?
- How to use Bluetooth on your RHINO device
- View and manage installed applications
- How to use Wi-Fi on your RHINO device
- How to power on your RHINO device
- How to reboot your RHINO device
- Reset network settings
- How to view the RHINO privacy policy
- View software information
- RHINO warranty statement
- What is a Full OTA?
- Provision your RHINO device with zero-touch
Advanced
- Remove an application from Battery Optimization
- Boot a RHINO device into recovery
- Device admin & Android Enterprise
- Enable USB debugging & collect a bug report
- How to unlock the bootloader
- Manage APN settings
- How to recover RHINO booting to factory mode
- Set up ADB for debugging
Customization
- Change Device Wallpaper
- Switch between 3-button and gesture navigation
- Set your device language
- How to customise your RHINO ringtone and notification sounds
Maintenance
Additional Help
Enterprise
- How to set up a RHINO device via DPC identifier
- How to set up a RHINO device via QR code
- Reset your RHINO device following a failed zero-touch enrolment event
- SafetyNet compliance issue when enrolling into SOTI MobiControl
Security
- C10 Releases & Notes
- M10p Firmware and Release notes
- T8 Firmware and Release notes
- Vulnerability disclosure